Frequently asked questions.
What is your cancellation policy?
We understand that life can sometimes disrupt plans. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice. Appointments canceled with less notice will incur a charge of 100% of the service fee. You can make changes online through your confirmation email or by contacting us via email, call, or text. Thank you for your understanding and communication—it means a lot to us!
I've never tried acupuncture before — how do I know if it's right for me?
That's exactly what our free 15 - minute discovery call is for. You'll speak directly with Kaitlin, share what's going on, and she'll tell you honestly whether acupuncture is likely to help. No commitment required.
Do you accept insurance?
Currently, the only insurance we accept are FSAs and HSAs.
We are happy to provide you with a superbill after your acupuncture session. A superbill is an itemized receipt that you can submit to your insurance provider for potential reimbursement, depending on your plan. If you have any questions about this process, we are here to help!
Here are some good questions to ask your insurance provider regarding acupuncture coverage:
Is acupuncture covered under my plan?
Do I need a referral or pre-authorization to receive coverage for acupuncture?
What conditions are covered for acupuncture treatment?
Can I be reimbursed if I pay out-of-pocket and submit a superbill?
Are there any exclusions or restrictions I should know about for acupuncture coverage?
What should I wear to an appointment?
For your acupuncture appointment, we recommend wearing loose, comfortable clothing that allows easy access to your arms, legs, and areas like your back or abdomen. Pants that can be rolled up above the knees and shirts with sleeves that can be pushed up are ideal.